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Frequently Asked Questions
The answers and details you need to plan your migration to the cloud.

What is Voicemail to Email?

When the voice mail extension is received, it can be converted or transformed digitally in a .Wav format file which is sent automatically to your registered mail address.

What is Fax to email?

It's (FoIP) Fax over IP. This allows any T38 enabled DID to configure our Fax to Email service. Whenever someone sends a fax to your number that will be converted to.PDF and automatically sent your email address.

What is number Porting?

Generally, we call it Local Number Portability(LNP), according to FCC rules you can port a telephone number from your current provider to VoIP Office, with this feature you can use your existing number but we require a Letter of Authorization(LOA). A LOA needs to be filled with correct information and signed send to us via email. So, this document allows our vendor to request your number to port-in to our system.

What is CNAM?

CNAM types are two Inbound(Lookup) and Outbound(Storage) Caller IDs, this feature can be configured your DID. Using Inbound feature will lookup CNAM, Whenever someone called your DID and CNAM lookup is enabled, The Called party ANI is dipped and will send the CNAM information to your extension. if disabled, only the number will be send to your extension.

Using Outbound feature we can add your company name to your DID up to 15 letters only. When you make calls your company name will be sent along with your business phone number. Not all the service vendors support this feature while purchasing or poring a DID number kindly inform to our team prior to make sure to choose the feature available vendors.

What is call monitoring?

At VoIP Office, To monitor a live call we have three features.
1. Listen
2. Whisper
3. Barge
We can set the monitor option that you want to use

Sample:
Listen - only for listening calls.
Whisper - for listening conversation and extension monitoring
Barging - can listen and speak to the persons in both sides on the call
Dynamic - for choosing monitoring mode by clicking on 4
4 - Listening
5 - Whispering
6 - Barging
For example, extensions 123 and 124 are in conversation. Extension 100 dials '*199123. From that moment, the active call and all other calls made by extension 123 will be monitored by extension 100.

How good is a VoIP sound quality?

It's obvious, the quality would be excellent although the voice quality depends on bandwidth quality and its availability.

What are SIP Phones?

SIP phones are the same as VoIP or softphones and are used for VoIP (Voice over Internet Protocol) calls. There are two types of SIP phones: Hard-phone (resembles common phone) Soft-phone (computer - software phone) PBXware can be used with virtually all SIP phones on the market.

What is communicator?

VoIP office unified communication system will simplify the business communication needs and boost the productivity of the teams. The desktop application is designed for the call center customers, enterprise that allows instant messaging and calls routing, faxes and much more.
VoIP Office Communicator is of four different categories such as edition and version.a straight forward platform distinction where the communicator runs across mobile and desktop environments.

Desktop
  • Mac OS X
  • Windows
  • Ubuntu Linux
Mobile
  • iOS
  • Android

At the moment, available editions are: different editions and offer different functionality

  • Office
  • Business
  • Agent - Call Center
  • Supervisor - Call Center Editions
What are the Firewall Settings?

Generally we have some rules but, Not all firewall will support these settings if you are experiencing issues having a firewall. try below settings could clear those issues. Get an IP Address from our team.
Allow the following ports:

Name Port Range Protocol
SIP 5060-9395 TCP/UDP (This is for registration and Calls)
RTP 1000-65000 UDP(Voice Traffic)
RTCP 16348-32768 UDP(RTP)
FTP 21 (Please speak with our team to know about this)

UDP Port Timeout: Find under Firewall settings. By default, set to 30 seconds.
Increase UDP timeout to 300 seconds
opposing to TCP, SIP generally uses the UDP to keep messages active every 25 seconds. The port timeout might restricts the inbound calls due to timeout. By setting up the UDP port timeout period to 300 seconds can resolves this issue for sure.
SIP Transformations: Find under firewall settings. Must set to disabled. Consistent Nat: Find under firewalls settings. Must set to enabled.

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